What is the return policy?

Introduction

This article outlines the return policy applicable to your first order when shopping with a new Maker on ANAM Craft.

Table of Contents

  1. Return Policy Overview
  2. Return Request Process
  3. Important Notes

Return Policy Overview

Returns are available for your first order when shopping with a new Maker. Please note that reorders with a Maker are not eligible for returns.

Return Request Process

To initiate a return, please follow these steps:

Important Notes

  • You are responsible for return shipping costs at this time.
  • Customized products are not eligible for returns, and all returns must be unused and in perfect condition.
  • We cannot accept returns for testers or sample items.
  • Shipping costs to your store are non-refundable.

Conclusion

In summary, ensure that your return request is sent to the support email and that you adhere to the guidelines regarding eligible products and shipping costs.

Frequently Asked Questions (FAQ)

  • Q: Can I return items from a reorder?
    A: No, reorders with a Maker are not eligible for returns.
  • Q: What should I do if my item is customized?
    A: Customized products are not eligible for returns.
  • Q: Who pays for return shipping?
    A: You are responsible for return shipping costs.

For more articles, visit our Support Center.