Disputing a Buyer Complaint/Report
Introduction
This article provides guidance on how to dispute a complaint submitted by a buyer regarding an order or items in your marketplace.
Table of Contents
How to Dispute a Complaint
If a Buyer submits a complaint about an order or items available within your marketplace and you wish to dispute this, please contact the ANAM Craft Makers team or Support team at makers@anamcraft.com or support@anamcraft.com.
Information to Include in Your Dispute
Please include as much information as possible regarding why you wish to dispute the complaint. This may include:
- Detailed explanation of the issue
- Screenshots or other pertinent information to support your dispute
Response Time
Disputes and questions will be addressed within 48 hours after submission.
Conclusion
In summary, if you need to dispute a buyer complaint, ensure you provide comprehensive information and reach out to the appropriate support channels.
Frequently Asked Questions (FAQ)
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Q: How long does it take to resolve a dispute?
A: Disputes are typically addressed within 48 hours after submission. -
Q: What information should I include in my dispute?
A: Include a detailed explanation of the issue along with any supporting documents or screenshots.
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