Declining an Order / ‘I cannot fulfill an order’
Introduction
This article provides guidelines for makers on how to decline an order they cannot fulfill and the necessary steps to communicate this to the buyer.
Table of Contents
How to Decline an Order
If you receive an order that you cannot fulfill or wish not to, you must contact the buyer as soon as possible to notify them of your inability to complete the order. Following this communication, you will select “Cancel Order” in the Editing Order view and complete the pop-up detailing the reason for cancellation.
Important Timeframe
Cancellations or declining an order must be done within 72 hours of the order being placed. It is crucial to adhere to this timeframe to ensure a smooth process.
Communication with Buyers
If a buyer has initiated messages through your ANAM storefront, you can reach the customer directly through the Message Center in your Maker Portal. If you are unable to communicate, please contact support at support@anamcraft.com.
Conclusion
In summary, if you cannot fulfill an order, communicate with the buyer promptly and ensure to cancel the order within the specified timeframe. For further assistance, refer to the support center.
Frequently Asked Questions (FAQ)
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Q: What should I do if I cannot fulfill an order?
A: Contact the buyer as soon as possible and select “Cancel Order” in the Editing Order view. -
Q: How long do I have to cancel an order?
A: You must cancel the order within 72 hours of it being placed. -
Q: What if I can’t reach the buyer?
A: If you are unable to communicate, please contact support at support@anamcraft.com.
For more articles, visit our Support Center.