What if products are reported damaged during shipping?
Introduction
This article provides important information for purchasers regarding the process to follow if products are reported damaged or destroyed upon receipt.
Table of Contents
Filing a Dispute
If you receive products that are damaged or destroyed, you must file a dispute. This dispute should include:
- Information about the damages sustained.
- The date you received the products.
- A list of the compromised items.
It is crucial to submit your dispute within seven (7) days following the receipt of the goods to be eligible for potential compensation or reimbursement.
Seller’s Response to Disputes
The seller will review the dispute based on the evidence and information provided. They may choose to accept or reject the dispute based on this information.
Common Issues in Seller’s Response
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Issue 1: Dispute not accepted due to insufficient evidence.
Solution: Ensure you provide detailed information and any supporting documentation when filing your dispute. -
Issue 2: Delay in response from the seller.
Solution: Allow reasonable time for the seller to review your dispute and follow up if necessary.
Contact Information
All disputes must be submitted directly to support@anamcraft.com. A member of the Admin team will oversee the dispute process.
Conclusion
In summary, if you receive damaged products, ensure to file a dispute promptly with the necessary information to facilitate a smooth resolution process.
Frequently Asked Questions (FAQ)
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Q: How long do I have to file a dispute for damaged products?
A: You have seven (7) days from the date of receipt to file a dispute. -
Q: Who do I contact for assistance with my dispute?
A: You can contact the Admin team at support@anamcraft.com for assistance.
For more articles, visit our Support Center.