How do I contact the Buyer?

Introduction

This article explains how to contact the buyer during the order fulfillment process. There may be instances when you need to ask the buyer a question or make an important note about a product or order.

Table of Contents

  1. How to Contact the Buyer
  2. Important Notes

How to Contact the Buyer

To contact the buyer, follow these steps:

  1. Open the order in your Maker Portal.
  2. Select the gear drop-down menu located at the top right corner.
  3. Click on “Contact Buyer.”
  4. From here, you can send a direct message to the buyer.

Important Notes

Please note that the ANAM messaging tool is only available on desktop or laptop browsers.

Conclusion

In summary, reaching out to the buyer is straightforward through the Maker Portal. Ensure you have the order open and follow the steps outlined above. For any further assistance, feel free to reach out to our support team.

Frequently Asked Questions (FAQ)

  • Q: Can I contact the buyer from a mobile device?
    A: No, the ANAM messaging tool is only accessible on desktop or laptop browsers.

  • Q: What should I include in my message to the buyer?
    A: Be clear and concise. Include relevant details about the order or product to ensure effective communication.

For more articles, visit our Support Center.